Cancellation Policy

Chappaqua Limousine — Cancellation Policy

Effective Date: 01/01/2025

We have a clear and consistent cancellation policy for all reservations:

✅ Cancellations with More Than 24 Hours’ Notice

• No cancellation fee will be charged for any reservation cancelled more than 24 hours before the scheduled pick-up time.

⏰ Cancellations Within 24 Hours of the Trip

• A cancellation fee equal to 50% of the total trip cost will apply if you cancel within 24 hours to 4 hours of your scheduled pick-up time.
• A cancellation fee equal to 100% of the total trip cost will apply if you cancel within 4 hours and your scheduled pick-up time

🚗 Cancellations for Special or Specific Vehicles or Drivers

• If you reserved a special or specific vehicle or driver:
• Cancelling on the same day will result in a fee equal to 50% of the estimated total cost.
• Cancelling within 4 hours of pick-up will result in a fee equal to 100% of the estimated total cost.

Please Note:

• All cancellation requests must be submitted by phone, email or text message during our business hours.
• Confirmation of cancellation must be requested by customer from company.
• Company cannot be responsible cancellation request(s) without confirmation
• The applicable fee will be charged to the payment method on file.

If you have any questions about this policy, please contact our customer service team. We appreciate your understanding and cooperation.